As part of the diagnostic step, a manager mighty begin by asking the following questions,
- What specific problems have to be corrected?
- What are the causes of these problems?
- What must be changed to solve these problems?
- What forces are likely to work for and against these changes?
- What are the goals of these changes, and how will they be measured?
A variety of data-gathering techniques (e.g., attitude surveys, conferences, informal interviews, and team meetings) have been used successfully to diagnose problems.
Attitude surveys usually tap the feelings of employees effectively and can provide insight into many potential problems. This technique enables management to evaluate employee attitudes about their pay, task, and working conditions.